Shipping policy

WE OFFER FREE UPS GROUND SHIPPING ON ALL PRODUCTS (IN THE UNITED STATES TO THE LOWER 48 STATES)

It is our objective to get the products to you the customer quickly and in the most cost-effective way. We maintain warehouses of products in many major cities around the U.S. and often ship certain products from these warehouses. We use UPS Ground and USPS Priority Mail as our standard carriers (through our 3rd party shipping provider Stamps.com) for domestic packages, depending on nature of the package. Free Shipping only applies to orders with shipping addresses that are in the continental United States (Lower 48 States) Only. If you live in Hawaii, please ask us about our freight forwarder partner H20 Logistics that specializes in shipping from their headquarters in Carson, California right to your door anywhere in Hawaii for a very reasonable cost. A recent Hawaii customer used this freight forwarder to get our standard fire pump and hose system delivered to their door in Hawaii for around $150 in September of 2025.

 

SHIPPING DAMAGE

We go above and beyond to pack our fire pump systems really well knowing that UPS often mishandles heavy packages from time to time. Please keep in mind that our fire pump systems will arrive in really heavy boxes that are approximately 100 lbs. If you happen to see UPS trying to deliver one of these heavy boxes that has significant damage that is clearly visible from the outside of the packaging, please refuse it and have UPS take it back. Refusing it and having UPS take it back is the best thing you can do. Please call 772-284-4233 or email us at mailadmin@jjsfiresupply.com and we will resolve any other shipping damage issue. Sending pictures and/or videos of the shipping damage usually helps us expedite the resolution.